At Craftholic, we take great pride in offering beautiful, handcrafted décor pieces made with care. However, if something doesn't feel quite right, we’re here to make it better with a simple and customer-friendly return, refund, and replacement process.
1. Return Policy
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You can request a return within 48 hours of receiving your order.
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Items must be unused, undamaged, and returned in original packaging with all tags, accessories, and labels intact.
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Custom, personalized items, including designer tables and handmade paintings, are non-returnable, unless damaged in transit or defective.
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To initiate a return, please email us at support@craftholic.in or WhatsApp us at +91 9588664756 with your order details and reason for return.
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Important: A clear unboxing video and product images are required for your return request to be processed.
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Once approved, we’ll arrange a pickup from your location.
2. Refund Policy
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After receiving and inspecting the returned item, we’ll notify you regarding approval or rejection of your refund.
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If approved, refunds will be processed within 5–7 business days via the original payment method.
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Return shipping charges will be deducted from your refund. Charges vary (approx. ₹300–₹2000) based on product size/weight.
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For Cash on Delivery (COD) orders, refunds will be processed via bank transfer. Kindly provide:
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Bank Name
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Account Holder Name
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Account Number
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IFSC Code
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Branch Name
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3. Replacement Policy
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If you receive a damaged, defective, or incorrect product, we’ll send you a free replacement of the same item.
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Reach out within 48 hours with supporting images and an unboxing video.
4. Exchange Policy
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If you wish to exchange your item for a different size, color, or product, you’ll need to cover:
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Price differences (if any)
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Return pickup and re-shipping charges
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Exchanges must be requested within 48 hours of delivery, and are subject to stock availability.
5. Non-Returnable & Non-Refundable Items
The following cannot be returned or refunded:
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Customized or personalized items (e.g., name-engraved products)
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Used, washed, or altered products
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Clearance or sale items, unless damaged upon arrival
6. Cancellation Policy
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Orders can be canceled within 4 hours of placing them.
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Cancellations after 4 hours (but before dispatch) will incur:
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20% cancellation fee
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3% transaction fee for prepaid orders
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Orders cannot be canceled once dispatched.
For cancellation requests, contact us at support@craftholic.in or on WhatsApp: +91 9588664756
7. Custom Product Orders
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Custom-made products are created specifically for you and are non-refundable, non-cancellable, and non-exchangeable.
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If you receive a damaged or incorrect custom product, please notify us within 24 hours with supporting proof (photos & video).
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COD is not available on custom orders.
8. Received Wrong Item / Damaged / Missing Parts
If you received:
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A wrong product
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A damaged item
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Incorrect size or incomplete package
Please contact us within 48 hours via WhatsApp. Share clear photos and an unboxing video. We’ll arrange a return pickup and send a replacement. Please ensure the product is securely packed for return.
9. Changed Mind / Didn't Like the Product
We want you to love what you ordered. However, if:
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You changed your mind
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Size/color isn’t as expected
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Quality doesn’t meet your needs
You may request a return within 48 hours (if the item is eligible). Please note:
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Slight variations in color or finish are natural for handcrafted items.
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The product must pass a quality check upon return.
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If the product is damaged during return transit, Craftholic will not be responsible and the refund will not be processed.
Refund Timelines
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Prepaid Orders: Refunds will be reversed to your original payment method.
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COD Orders: Bank details must be shared for processing.
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Refunds take 5–7 working days after approval.
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Return courier & COD charges are non-refundable.
Still have questions?
📧 Email: support@craftholic.in
📱 WhatsApp: +91 9588664756
We’re here to help!