FAQ

Simply browse our products, select your preferred design/size, add to cart, and proceed to checkout.

We accept Debit/Credit Cards, Net Banking, UPI, Wallets, and COD (Cash on Delivery) for eligible products.

Yes, COD is available for standard products. However:
COD is not available on custom-made products.
COD charges are non-refundable in case of returns.

Orders can be modified only within 4 hours of placing them. After that, processing begins and changes may not be possible.

You can enter your discount or coupon code during checkout. If valid, it will be applied before payment.

Shipping charges depend on product size/weight and delivery location. Details are shown at checkout.

We occasionally run offers for free shipping on selected products or order values. Stay tuned to our Instagram & website banners for updates.

Orders are usually delivered within 5–10 working days, depending on location. Custom products may take longer (as informed at checkout).

Currently, we deliver only within India. International shipping is under planning.

Once dispatched, you’ll receive a tracking ID on WhatsApp/email. You can track it on the courier partner’s website.

You may request a return within 48 hours of delivery by contacting us on WhatsApp: +91 9588664756. Please share order details, a clear unboxing video, and product images.

After approval, self-ship the securely packed product to:
CRAFTHOLIC
Shop No. 25, Capital One Complex,
Kishorgadh, Gujarat, 383225, India

Return shipping charges are the customer’s responsibility and are non-refundable (approx. ₹300–₹2000 depending on product size/weight).

Custom or personalized items
Used, washed, or altered products
Clearance/sale items (unless damaged upon arrival)

Refunds are processed within 5–7 working days after inspection and approval of your return.

Prepaid Orders: Refunded to the original payment method.
COD Orders: Refund via UPI/Bank Transfer (bank details required).

Yes, within 48 hours of delivery, subject to stock availability. You must cover:
Price differences (if any)
Return & re-shipping charges

Notify us within 48 hours with proof (photos & unboxing video). Once approved, return the item, and we’ll send a replacement free of cost.

You may request a return within 48 hours, but:
Slight variations in color/finish are natural in handcrafted items.
Items must pass a quality check before refund approval.
Damage during return transit voids refund.

Within 4 hours → Free cancellation
After 4 hours (but before dispatch) → 10% cancellation fee + 3% transaction fee (for prepaid)
After dispatch → Cannot be canceled

No. Since they are made exclusively for you, they are non-returnable, non-cancellable, and non-exchangeable.

Report within 24 hours with an unboxing video & photos. We’ll verify and provide a replacement.

No, COD is not available on custom-made items.

We use premium acrylic, MDF, and metal materials with high-quality finishes for long durability.

We ensure accurate photos, but slight variations in color/finish may occur due to lighting and handcrafted nature.

Most wall arts can be mounted using nails, screws, or adhesive tapes (as suitable) & are included in the packaging.

No, the clock mechanism (machine) doesn't carry any warranty. But it will works as regular.

Use a soft dry cloth to clean. Avoid water, harsh chemicals, or abrasives to preserve the finish.

📧 Email: support@craftholic.in
📱 WhatsApp: +91 9588664756

Our team is available Monday–Saturday, 10 AM – 7 PM (excluding public holidays).